At Novah, your satisfaction and safety are our top priorities.
Eligibility:
Returns/exchanges are accepted for unopened, unused, and hygienically sealed products within 3 days of delivery.
Initiating a Return/Exchange:
Share clear images of the product along with your proof of purchase via our contact number.
Return Process:
Send the product back to our warehouse. Refunds are processed within 2–3 days after inspection.
Exchange Process:
Our rider delivers the replacement product while collecting the original. Delivery charges of Rs. 250 apply for exchanges.
Refund Policy:
Refunds are credited to JazzCash, Easypaisa, or bank accounts within 2–3 days of receiving the product.
Important Notes:
- Exchanges are allowed only if the product is in stock and meets the above criteria.
- Novah reserves the right to reject returns or exchanges for opened or used cosmetics due to hygiene concerns.
Customer Support:
+92 310 6810880